Regulatory Compliance

Consumer Complaint Cell

Every complaint receives a unique ticket number, automated SMS acknowledgement, and a direct escalation path to our Nodal Officer. We follow RBI & BBPS customer redressal standards.

Level 1: Response within 4 working hours Level 2: Nodal review within 24 hours Level 3: Ombudsman-ready report

How escalation works

  1. Raise a ticket with the form below or email support@Akservices.co.in.
  2. Receive an acknowledgement ID with timestamps.
  3. If unsatisfied after 24 hours, forward the same ID to info@Akservices.co.in with the same subject line.
  4. For regulatory bodies, attach our final response and proof of payment.

Nodal officer

Name: Escalation Desk
Designation: Compliance Operations
Email: info@Akservices.co.in
Phone: +91 9506013443

Escalate only after receiving the Level 1 response so we can attach the trail.

Documents to keep ready

  • Payment screenshot or UTR
  • AK transaction / profile ID
  • Registered mobile/email
  • Brief summary (max 500 characters)

Submit complaint